How can I contact Clay Products Shop if I have questions about your handmade Ukrainian pottery?

You can easily reach out to us by filling out the contact form on our Contact Us page or by sending an email directly to clayproductsshop@gmail.com. We're here to help with any questions you have!

What is the typical response time if I send an inquiry?

Our friendly team, led by Martynko Serhii & co., responds within 24 to 48 hours. We strive to provide prompt and helpful answers to all your messages.

Do you offer shipping worldwide, and how do I find out about shipping details?

Yes! We offer free worldwide shipping on all our authentic handmade Ukrainian pottery. If you have questions about shipping times or tracking your order, just contact us via the form or email and we'll gladly assist you.

Can I request a custom design or special pottery piece?

Absolutely! We love creating custom handmade ceramics tailored to your preferences. Please send us your ideas or requirements through our contact form or email, and we'll discuss how to bring your custom piece to life.

What is your return policy if I’m not satisfied with my pottery order?

We want you to love your handmade ceramics. If for any reason you need to return an item, please contact us first via our Contact Us page or email. We'll guide you through the return process and make it as straightforward as possible.

Contact Us

We're thrilled to hear from you! Whether you have questions about our authentic handmade Ukrainian pottery shop, need help with an order, shipping details (free worldwide!), returns, or custom ideas – just drop us a message. Our commitment is to provide you with the best service possible. We want you to feel confident and excited about your purchase.

Our team, Martynko Serhii & co., responds within 24–48 hours. We understand that quick communication matters. No matter your time zone, we strive to reply promptly and clearly. Your satisfaction is our top priority.

Contacting Our Ukrainian Pottery Shop

Use the form below or email us directly at clayproductsshop@gmail.com. Our contact form is designed to be simple and easy to use. Just fill in your details, and we will get back to you soon.

What Can You Ask About?

Questions about our handmade Ukrainian pottery
Help with placing or modifying orders
Details about our free worldwide shipping policy
Information on returns and exchanges
Custom designs and personalized ideas

We encourage you to reach out for any reason. Whether big or small, your questions matter. Our team enjoys engaging with every customer personally. We want to ensure you feel connected and valued throughout your experience with us.

Shipping Details

We offer free worldwide shipping on all orders. This means no hidden fees or surprise charges. Your beautiful ceramics will arrive safely at your doorstep, no matter where you live. We are proud to provide this service to bring our art directly to you.

We use reliable couriers to ensure prompt and secure delivery. Tracking details are provided so you can follow your order’s journey from our workshop to your home. If any issues arise during shipping, our team is here to help you promptly and efficiently.

Returns and Exchanges

If you are not completely satisfied with your purchase, our flexible return policy protects you. You can request exchanges or returns within a specified period. Our team will guide you through the process with clear instructions and friendly support to make it easy and stress-free.

Each item is handmade ceramics and unique, so please handle with care. We recommend reviewing our return policy on the website for detailed information. We want you to shop with confidence, knowing we stand behind the quality of our products.

Custom Orders at Our Pottery Shop

Do you have a special design idea or need something custom made? We love turning your ideas into reality. Contact us with your concept, and our artisans will work closely with you to create something truly special and unique.

Custom orders may take additional time depending on the complexity. We keep communication open during the entire process to ensure your satisfaction. Our team values your vision and craftsmanship equally.

Our Team

Meet Martynko Serhii & co. - a passionate group dedicated to creating and supporting authentic handmade ceramics. We care deeply about our craft and our customers. Each piece reflects our commitment to quality and tradition.

Every message you send reaches a real person who values your inquiry. Our team is ready to assist you with expert knowledge and warmth. We believe that great service forms the foundation of lasting relationships.

Additional Ways to Connect With Our Ukrainian Pottery Shop

Alongside the contact form and email, you can reach out through our social media channels. Follow us for updates, behind-the-scenes looks, and inspiration. We love sharing the story behind each piece we create.

We welcome your messages and look forward to building lasting relationships with our customers. Your feedback helps us grow and improve every day. Your voice is important to us, and we are here to listen.

Office Hours and Location

Our team is available Monday to Friday from 9am to 5pm EST. During these times, we strive for quick and helpful replies to all inquiries. We understand the value of your time and respond with care.

Our workshop is located at 43 Oleksandra Polia Avenue, Dnipro, Ukraine, 49031. This is where each piece is crafted with care and dedication by our skilled artisans. We invite you to learn more about our process and passion.

Contact Information Summary

Email: clayproductsshop@gmail.com
Phone: +380937226305
Address: 43 Oleksandra Polia Avenue, Dnipro, Ukraine, 49031
Office Hours: Monday-Friday, 9am-5pm EST

We look forward to chatting! ❤️ Your journey with our Ukrainian pottery shop starts here. Reach out anytime to experience the beauty of handmade Ukrainian pottery.

Country/region